FAQs

Safety guidelines for pregnant/nursing women:

• Consult healthcare provider before use
• Some products not recommended during pregnancy
• Each product has specific pregnancy guidelines
• Safety is our top priority
• Alternative options available
• Always inform doctor about supplements

Combination guidelines:

• Most products can be taken together
• Space fat-soluble supplements 2 hours apart
• Take energizing products in morning
• Sleep supplements separate from others
• Check individual product instructions
• Consult healthcare provider for specific combinations

Our products are generally safe, however:

• Start with recommended dosage
• Monitor your body’s response
• Possible mild digestive adjustment initially
• Stop use if adverse reactions occur
• Each product has specific precautions listed
• Consult healthcare provider if concerned

Optimal timing for different products:

• NMN: Morning with breakfast
• Ashwagandha: Morning or evening, keep consistent
• Sleep Gummies: 30-60 minutes before bedtime
• CoQ10: Morning with food
• Weight Management: As directed on label
• Vitamins: With meals unless specified otherwise

Track your order easily:

1. Log into your account
2. Click “Order History”
3. Find your order number
4. Check detailed status
5. Tracking number provided after shipping
6. Email updates at each stage

Multiple ways to reach us:

• WhatsApp: +86 18392953016
• Phone: +86 18392953016
• Email: ht08@huataibio.com
• Contact form on website
• Response within 24 hours

• Unopened products: 2 years from manufacture date
• Opened products: Recommend using within 6 months
• Each product has expiration date clearly printed
• Store in cool, dry place away from direct sunlight
• Seal tightly after each use

Our return/exchange process is simple:

1. Contact our customer service within 30 days of receipt
2. Provide order number and reason for return
3. Receive return authorization and shipping instructions
4. Return unopened products in original packaging
5. Refund will be processed within 7 working days after receiving the return