Return and Refund Policy

Last Updated Date: September 25, 2024

Thank you for choosing Huatai Bio (website: demo6.heiyedemo.com). We are committed to providing you with high-quality health products and a pleasant shopping experience. If you are not satisfied with your purchase, we are happy to offer a return and refund service. Please carefully read the following policy to understand our return and refund process.

1. Return Conditions

You may request a return within 30 days of receiving the product, provided that the following conditions are met:

• The product must be unused and in its original packaging, including all tags, accessories, and instructions.
• The return request must be submitted within the specified time frame.
• The product is not classified as a non-returnable item (e.g., custom orders, opened food and health products).

2. Return Process

To return a product, please follow these steps:

1. Contact Customer Service: Please contact customer service via email (info@huataibio.com), providing your order number and reason for return.
2. Obtain Return Authorization: We will provide you with a Return Authorization (RA) number and detailed return address upon confirming your return request.
3. Prepare the Return: Safely package the product for return, ensuring that the Return Authorization number is included, and keep the shipping receipt. Please ensure that the packaging protects the product to avoid damage during transit.

3. Refund Processing

Once we receive and inspect your return, the refund will be processed as follows:

• The refund will be returned to the payment method used for the purchase. Processing typically takes up to 10 days, but the exact timing may vary depending on the payment provider.
• If the return meets our return conditions, you will receive a full refund; if the product shows signs of use or does not meet return conditions, the refund amount will be adjusted based on the actual situation.

4. Shipping Costs

• The return shipping costs will be borne by the customer unless the return is due to an error on our part (e.g., wrong item or damaged product).
• The original shipping fees for the order are non-refundable.

5. Non-Returnable Items

The following items are not eligible for return:

• Opened food and health products
• Custom orders
• Other items clearly marked as non-returnable at the time of purchase

6. Exchange Policy

We currently do not offer exchanges. If you wish to exchange a product, please follow the return process to request a refund and then place a new order.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible before the order is shipped. If the order has already shipped, you will need to follow the return policy.

8. Customer Satisfaction Guarantee

We value the satisfaction of every customer. If you encounter any issues or concerns while using the product, please contact us promptly, and we will be happy to assist you.

9. Contact Us

If you have any questions or need further assistance, please reach out to us at:

Email: info@huataibio.com

Thank you for choosing Huatai Bio! We look forward to providing you with quality products and services!