FAQ

Track your order easily:

1. Log into your account
2. Click “Order History”
3. Find your order number
4. Check detailed status
5. Tracking number provided after shipping
6. Email updates at each stage

Multiple ways to reach us:

• WhatsApp : +86 18392953016
• Téléphone : +86 18392953016
• Email: ht08@huataibio.com
• Contact form on website
• Response within 24 hours

• Unopened products: 2 years from manufacture date
• Opened products: Recommend using within 6 months
• Each product has expiration date clearly printed
• Store in cool, dry place away from direct sunlight
• Seal tightly after each use

Our return/exchange process is simple:

1. Contact our customer service within 30 days of receipt
2. Provide order number and reason for return
3. Receive return authorization and shipping instructions
4. Return unopened products in original packaging
5. Refund will be processed within 7 working days after receiving the return